What is a workplace mediator?


Disputes occasionally arise in the workplace between employees which can result in a breakdown of their working relationship, with the business suffering as a result.

At such times it can become extremely difficult for those employees to continue working effectively together, but equally difficult to find a solution to the problem.

Using a mediator

Employing a workplace mediator is an effective way of resolving disputes in the workplace, as a first step to rebuilding working relationships between individuals or groups.

Companies may make use of workplace mediation after a complaint has been made, or following a grievance procedure. This generally involves bringing an impartial outside expert into the company to manage the mediation process.

Mediators should be qualified in the techniques of mediation and should also have a thorough knowledge of employment and workplace law relevant to conflict resolution. A workplace mediator can help employers to establish a proper system for handling disputes and grievances, including meetings and conciliation techniques.

Commonly raised grievances in the workplace include claims of bullying or harassment. Other disputes may arise over division of responsibilities between colleagues, poor communication and poor cooperation.

Legislation exists establishing a statutory Code of Practice on Discipline and Grievance in the UK. The Advisory, Conciliation and Arbitration Service (ACAS) issued the Code of Practice on 6 April 2009 (replacing a code issued in 2004). This Code affects the way employers are expected to deal with disciplinary and grievance procedures in the workplace.

If you would like to obtain advice on workplace mediation, Contact Law can put you in touch with a specialist employment solicitor or mediator free of charge. So, if you have any questions or would like our help in finding local employment solicitors or mediators please call us on 0800 1777 162 or complete the web-form above.


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