What is the EU legislation on compensation payable by rail companies?

 

The EU regulation (EC) No. 1371/2007 concerns rail passengers’ rights and rail companies’ obligations towards their customers. The EU adopted the new regulation to improve the conditions of rail travel throughout the EU, aiming to make it a preferable alternative to air or road travel.

The EU regulation was implemented into UK law by the Rail Passengers’ Rights and Obligations Regulations 2010 (the Regulations). Businesses who make frequent use of rail travel should seek legal advice to clarify how a compensation claim will be handled now that this is in force.

Visit our EU law pages to find out how it is implemented in the UK.

What do the Regulations provide?

The Regulations increase the amount of compensation payable to rail passengers who have been delayed for more than hour from 20% of the ticket price to 25%. If the delay has been for two hours or more, rail passengers are entitled to 50% of the ticket price.

If a train was cancelled or the journey had to be abandoned, passengers are entitled to a full refund.

The Regulations also give rail passengers more rights in the event of their luggage being lost or damaged. The compensation that can be awarded for lost or damaged luggage can now be up to £1,000.

In addition, the Regulations increase the rights of disabled passengers and passengers with reduced mobility. They guarantee these passengers non-discriminatory access to trains and to assistance. In the event of any alleged discriminatory action, a solicitor should make a formal complaint to the train company.

The Regulations impose an obligation on train operators to provide their customers with comprehensive information before and during their train journey, for example about delays. A company and commercial solicitor can assist an enterprise to ensure they fully comply with this element of the law.

Obligations in the event of death or personal injury

Visit our personal injury pages for more background on this topic.

The Regulations make rail operators liable for loss or damage resulting from the death or injury of a passenger. The liability of the rail operator extends to costs incurred by the death or injury, and the Regulations establish an advance payment that must be awarded to meet the immediate costs.

This advance payment can be up to £18,000 per passenger in the event of death.

The Regulations make the compensation payable in cash, not in vouchers as previously awarded. A solicitor should be consulted if a claim has not been honoured in the proper way.

If you would like to obtain legal advice on European law, we can put you in touch with a local solicitor free of charge. If you have any questions or would like our help in finding relevant local European law solicitors please call us on 0800 1777 162 or complete the web-form above.

Call
0800 1777 162
or fill in the form
Our trained advisor contacts you
Your chosen specialist solicitor calls you
Quick enquiry form
Area of law:
Name:
Town/City:
Email:
Phone:
What our clients say about us
"This was the first time I've been to court, which was a nerve-racking experience for me. However, I felt very prepared, I understood my case and representation - this was down to you."
Gavin, criminal motoring, Oct 15
"Your service, and the prompt call back from your recommended firm was very good. I would not hesitate to call again or recommend your service."
Ian, employment law, Truro, July 15
"The firm were excellent, could not have been better! They are exactly what I need right now."
Linda, criminal defence, Thames Ditton, Jul 15
"Your contact and service was immediate and utmost professional, 10/10."
TF, conveyancing, Dudley, Jun 15
"I appreciate the service that you provide. I found you to be courteous, efficient and reassuring at a time when my confidence in justice is completely negative."
Patrick, litigation, Pontypridd, Jun 15
"I cannot tell you how much I appreciate the speed of which you came back to me in. If anyone else can benefit from your help like I have done, it would make my day."
Gail M, family law, Potters Bar, Jun 15
"Your assistance was extremely helpful. Particularly to someone who in 40 years of business has never experienced this sort of issue."
TD, commercial litigation, Galashiels, Apr 15
"It is difficult to express the value Contact Law has to someone like me who had very little understanding of the law and how to proceed forward with my case. Thank you for the service you provided."
AE, defamation law, Worthing, Apr 15
"Thank you for the efficient service I received. I was contacted by your solicitor on the same day as my request. Your quick response to my situation made me feel secure."
AN, employment law, London, Apr 15
"Your service was excellent, very fast and informative. I never got the impression of being pressurised at all. The solicitor you recommended was also excellent – very knowledgeable and supportive."
JHD, Motoring law, Liverpool, Apr 15
Contact Law supports the endeavours of STAE and commends all the work they are undertaking to assist in the plight of the Asian Elephant

 

We use cookies on the Contact Law site to help us improve it.

If you would like to allow our cookies, please click 'Continue' or carry on browsing. For more information on cookies and how to change your settings, click 'More info'.