How we deal with enquiries:

 

Our case handling team

As a member of our network you will have a close relationship with our case handling team, as you will be speaking to them on a regular basis.

We work hard to ensure we have an experienced team, with most case handlers educated at degree level and many having legal qualifications. The team are experts at filtering out time wasters and ensuring that only quality client referrals are sent into the network.

The process used to filter clients always includes the following questions:

Urgency

  • How soon would you like to hear from a solicitor?

Geographical location

  • Are you looking for a solicitor local to you or would you be happy for us to get you an expert in this area of law, but who could be located elsewhere in the country?

Desired outcome

  • What are you looking to achieve by using a solicitor?

Price requirement/funding

  • Do you know the cost of using a solicitor and how will you be funding the case?

By gaining the clients response to these key four questions, we’re usually able to establish whether this case is suitable for the network or not.

What happens next?

After we’ve made our recommendation we then have a strict follow up process.  We call the client to firstly ensure that the solicitor has made contact and to reinforce the benefits of using legal services for their particular case.

The idea is that we work with the client from the start to the end, so that not only do we aim to pass the most appropriate leads to firms but we also discover the client's experience of that firm, and whether their case is going ahead or not.

This helps us provide the best-possible service for everyone involved.

Contact form for solicitors

Listen to current partner firms discussing how we help them generate clients:

Brands we work with

Brands we work with

What our clients say about us
"This was the first time I've been to court, which was a nerve-racking experience for me. However, I felt very prepared, I understood my case and representation - this was down to you."
Gavin, criminal motoring, Oct 15
"Your service, and the prompt call back from your recommended firm was very good. I would not hesitate to call again or recommend your service."
Ian, employment law, Truro, July 15
"The firm were excellent, could not have been better! They are exactly what I need right now."
Linda, criminal defence, Thames Ditton, Jul 15
"Your contact and service was immediate and utmost professional, 10/10."
TF, conveyancing, Dudley, Jun 15
"I appreciate the service that you provide. I found you to be courteous, efficient and reassuring at a time when my confidence in justice is completely negative."
Patrick, litigation, Pontypridd, Jun 15
"I cannot tell you how much I appreciate the speed of which you came back to me in. If anyone else can benefit from your help like I have done, it would make my day."
Gail M, family law, Potters Bar, Jun 15
"Your assistance was extremely helpful. Particularly to someone who in 40 years of business has never experienced this sort of issue."
TD, commercial litigation, Galashiels, Apr 15
"It is difficult to express the value Contact Law has to someone like me who had very little understanding of the law and how to proceed forward with my case. Thank you for the service you provided."
AE, defamation law, Worthing, Apr 15
"Thank you for the efficient service I received. I was contacted by your solicitor on the same day as my request. Your quick response to my situation made me feel secure."
AN, employment law, London, Apr 15
"Your service was excellent, very fast and informative. I never got the impression of being pressurised at all. The solicitor you recommended was also excellent – very knowledgeable and supportive."
JHD, Motoring law, Liverpool, Apr 15
Contact Law supports the endeavours of STAE and commends all the work they are undertaking to assist in the plight of the Asian Elephant

 

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