FAQs on ADR practitioners

 

What is ADR?

ADR means Alternative Dispute Resolution. This term describes negotiatory methods that provide a voluntary alternative to the established practice of settling civil disputes in court. The best-known forms of ADR are arbitration, conciliation and mediation. If an individual appoints a solicitor to act for them, they can deal with some ADR practitioners for their client. As regards mediation, the parties must participate in the process themselves but they will be well-advised to take legal advice throughout the mediation process, in order to protect their best interests.

What is an arbitration practitioner?

An arbitrator is an independent, impartial third party who hears both sides in a dispute and makes the decision that resolves it. In most cases the arbitrator's decision is legally binding on both sides, so it is not possible to go to court if one of the parties disagrees with the decision. In employment disputes, the arbitrator is appointed by ACAS from its panel of independent arbitrators.

What is a conciliation practitioner?

Conciliation involves an impartial third party helping the people in dispute to resolve their problem in private. In most cases, the parties are free to agree to the resolution or not, however, this is not the case with the conciliation service provided by the government-funded ACAS. In consumer disputes conciliation is the first stage in an arbitration process, and the conciliator is usually a member of the trade association.

What is a mediation practitioner?

Mediation also involves a trained and independent third party, who helps parties to resolve their dispute. The parties decide the terms of the agreement while the mediator is there to facilitate agreement, rather than make the decisions. The settlement produced will need to be ratified by the court to make it legally-binding. Mediation can be used in commercial, personal injury and clinical negligence cases, as well as family law matters. Mediators are not allowed to give legal advice, although they can give information about the law to clients.

What is an Ombudsman?

Ombudsmen investigate and resolve complaints about public and private organisations, and encourage good practice in the way such organisations handle complaints. The majority of ombudsman schemes are set up by statute. However, others are voluntary schemes set up by the service sectors concerned. Ombudsmen do not give legal advice, therefore, it is advisable for a complainant to contact a solicitor before making their complaint.

If you would like to obtain expert legal advice, we can help to put you in touch with a local specialist solicitor free of charge. Call our experienced case handlers on 0800 1777 162.

Call
0800 1777 162
or fill in the form
Our trained advisor contacts you
Your chosen specialist solicitor calls you
Quick enquiry form
Area of law:
Name:
Town/City:
Email:
Phone:
What our clients say about us
"This was the first time I've been to court, which was a nerve-racking experience for me. However, I felt very prepared, I understood my case and representation - this was down to you."
Gavin, criminal motoring, Oct 15
"Your service, and the prompt call back from your recommended firm was very good. I would not hesitate to call again or recommend your service."
Ian, employment law, Truro, July 15
"The firm were excellent, could not have been better! They are exactly what I need right now."
Linda, criminal defence, Thames Ditton, Jul 15
"Your contact and service was immediate and utmost professional, 10/10."
TF, conveyancing, Dudley, Jun 15
"I appreciate the service that you provide. I found you to be courteous, efficient and reassuring at a time when my confidence in justice is completely negative."
Patrick, litigation, Pontypridd, Jun 15
"I cannot tell you how much I appreciate the speed of which you came back to me in. If anyone else can benefit from your help like I have done, it would make my day."
Gail M, family law, Potters Bar, Jun 15
"Your assistance was extremely helpful. Particularly to someone who in 40 years of business has never experienced this sort of issue."
TD, commercial litigation, Galashiels, Apr 15
"It is difficult to express the value Contact Law has to someone like me who had very little understanding of the law and how to proceed forward with my case. Thank you for the service you provided."
AE, defamation law, Worthing, Apr 15
"Thank you for the efficient service I received. I was contacted by your solicitor on the same day as my request. Your quick response to my situation made me feel secure."
AN, employment law, London, Apr 15
"Your service was excellent, very fast and informative. I never got the impression of being pressurised at all. The solicitor you recommended was also excellent – very knowledgeable and supportive."
JHD, Motoring law, Liverpool, Apr 15
Contact Law supports the endeavours of STAE and commends all the work they are undertaking to assist in the plight of the Asian Elephant

 

We use cookies on the Contact Law site to help us improve it.

If you would like to allow our cookies, please click 'Continue' or carry on browsing. For more information on cookies and how to change your settings, click 'More info'.