Defining referral quality

 

Many firms ask whether our leads are of good quality. That's fair enough - with a constantly changing market, ensuring that a marketing service will deliver the service expected is an important question to ask!

We define a quality lead as one that satisfies the following criteria:

  • The case has legal merit
  • The client has confirmed they are aware that there will be fees involved, and that they’re in a position to pay
  • The enquiry matches pre-agreed criteria – this would include the area of law, the location of the client, the funding options they are looking for. These preferences are agreed prior to service commencing

How do we verify these points?

Every single client who enquires with us speaks with a trained case handler who assesses and qualifies their enquiry, so there’s always a person verifying the suitability. As such we say yes, our leads are of good quality.

We understand however that there can sometimes be instances in which the client’s situation isn’t as we initially believed. Or there may be circumstances that prevent the lead developing as we originally believed it would.

Our case handling process is a human process after all, and we are dealing with members of the public who may not have (or disclose!) all of the facts.

Quality control

We have clear guidelines to manage these occasions as they can happen and your Account Manager is always on hand to speak to, and to resolve the situation.

Please be assured that if you’re referred a lead that doesn’t meet our standards, we will replace it free of charge.

Contact form for solicitors

Listen to current partner firms discussing how we help them generate clients:

Brands we work with

Brands we work with

What our clients say about us
"This was the first time I've been to court, which was a nerve-racking experience for me. However, I felt very prepared, I understood my case and representation - this was down to you."
Gavin, criminal motoring, Oct 15
"Your service, and the prompt call back from your recommended firm was very good. I would not hesitate to call again or recommend your service."
Ian, employment law, Truro, July 15
"The firm were excellent, could not have been better! They are exactly what I need right now."
Linda, criminal defence, Thames Ditton, Jul 15
"Your contact and service was immediate and utmost professional, 10/10."
TF, conveyancing, Dudley, Jun 15
"I appreciate the service that you provide. I found you to be courteous, efficient and reassuring at a time when my confidence in justice is completely negative."
Patrick, litigation, Pontypridd, Jun 15
"I cannot tell you how much I appreciate the speed of which you came back to me in. If anyone else can benefit from your help like I have done, it would make my day."
Gail M, family law, Potters Bar, Jun 15
"Your assistance was extremely helpful. Particularly to someone who in 40 years of business has never experienced this sort of issue."
TD, commercial litigation, Galashiels, Apr 15
"It is difficult to express the value Contact Law has to someone like me who had very little understanding of the law and how to proceed forward with my case. Thank you for the service you provided."
AE, defamation law, Worthing, Apr 15
"Thank you for the efficient service I received. I was contacted by your solicitor on the same day as my request. Your quick response to my situation made me feel secure."
AN, employment law, London, Apr 15
"Your service was excellent, very fast and informative. I never got the impression of being pressurised at all. The solicitor you recommended was also excellent – very knowledgeable and supportive."
JHD, Motoring law, Liverpool, Apr 15
Contact Law supports the endeavours of STAE and commends all the work they are undertaking to assist in the plight of the Asian Elephant

 

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