Your commercial policy


The terms and conditions that your business trades within is its commercial policy. Every business should have a clear and detailed document that lists all the terms and conditions it uses when selling goods or services to customers.

As the commercial policy you develop is a legal contract between your business and its customers or suppliers, it is vital to ensure it is legally accurate and does not break any laws.

The aim of commercial policy

The commercial rules that your business must comply with are generally determined by the market sector you trade within. There are general commercial rules that you must comply with such as employment law, but as your business is different from every other, so will the commercial rules you have to follow when trading with customers and other partners.

Many of the commercial rules that businesses must follow are designed to protect their customers. Commercial rules apply to the sale of goods and your customer’s statutory rights when entering into a contract with you as a supplier of goods or services.

It is important to fully understand and implement the commercial rules that govern your market sector. If you are at all unsure what these commercial rules are, and how they should be applied to your enterprise, a business solicitor can help you gain an insight into these:

  • Regulations
  • Directives
  • Laws

Your customers and commercial partners have the right to complain if they feel the goods or services they have bought are not what they expected. When these cases arise the services of a business solicitor can help you fight your case, as they can interpret the commercial rules that apply to the case you are involved in.

The importance of your commercial policy

As your commercial policy and the terms and conditions that detail this policy are a legal document, you should have this drawn up by a qualified business solicitor. The internet is awash with online services where you can buy terms and conditions templates.

You can buy these documents and then have your business solicitor customise the terms and conditions for your particular business – although it is usually cheaper to just see a solicitor from the outset.

If your business trades online, you must make your commercial policy available to anyone that visits your website. Your commercial policy is effectively the insurance you can call upon if any disputes arise.

For instance, if a customer is querying one of your invoices, you can use your terms and conditions that detail your commercial policy to clarify your position. This is very important if your business has to fight a lawsuit that is being brought against it.

The commercial rules that govern your business sector exist to ensure you sell your goods or services in full compliance with the laws and regulations that impact on your enterprise. Qualified business solicitors can not only assist you with any disputes your business becomes involved in, they can also ensure your business stays current and fully complies with any new commercial rules that your business should be aware of.

For help finding a lawyer for commercial matters, see our page on using a commercial lawyer.

Do you have a dispute arising from a term in your commercial policy? Are you a start-up business and need to put a commercial policy in place? Contact Law can put you in touch with a specialist company and commercial law solicitor who can assist you with any advice you need relating to commercial policies. Please call us on 0800 1777 162 or complete the web-form above.

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