Case Handler position

Do you enjoy talking to clients on a daily basis? Interested in legal situations? Do you want to help people resolve serious issues?
We are looking for excellent Case Handlers to join the Contact Law Case Handling team, responsible for introducing clients to our panel of 5,000 solicitors across the UK.

The ideal candidate:

  • Must have excellent communication skills over the phone and email
  • Must be organised and able to work efficiently to deadlines and targets
  • Must have a professional approach and able to speak to people at all levels
  • Be proactive and have a positive attitude to their work, ability to prioritise workload
  • Be able to work autonomously and as part of a team
  • No longer than an hour commute to SW18

Essential skills/experience:

  • Strong background in inbound customer service or telesales
  • Experience of working towards performance targets in a busy environment
  • Self motivated with a positive attitude
  • Organised, efficient, good time management

Additional skills/not essential:

  • Legal background not essential but may be beneficial
  • Additional language fluencies are advantageous but not essential

In return we offer:

  • Market competitive salary of £16,500 plus OTE of £25,500
  • A fun and lively working environment in a fast-growth company
  • Great career progression opportunities

Must be available to start immediately

If you think you are suitable for this position, please send your CV and a brief cover letter to and we will respond to candidates that we wish to take forward within 7 working days. Please note that, due to the number of applicants that this role attracts, we are only able to respond to successful candidates.
0808 1593 554
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What our clients say about us
"This was the first time I've been to court, which was a nerve-racking experience for me. However, I felt very prepared, I understood my case and representation - this was down to you."
Gavin, criminal motoring, Oct 15
"Your service, and the prompt call back from your recommended firm was very good. I would not hesitate to call again or recommend your service."
Ian, employment law, Truro, July 15
"The firm were excellent, could not have been better! They are exactly what I need right now."
Linda, criminal defence, Thames Ditton, Jul 15
"Your contact and service was immediate and utmost professional, 10/10."
TF, conveyancing, Dudley, Jun 15
"I appreciate the service that you provide. I found you to be courteous, efficient and reassuring at a time when my confidence in justice is completely negative."
Patrick, litigation, Pontypridd, Jun 15
"I cannot tell you how much I appreciate the speed of which you came back to me in. If anyone else can benefit from your help like I have done, it would make my day."
Gail M, family law, Potters Bar, Jun 15
"Your assistance was extremely helpful. Particularly to someone who in 40 years of business has never experienced this sort of issue."
TD, commercial litigation, Galashiels, Apr 15
"It is difficult to express the value Contact Law has to someone like me who had very little understanding of the law and how to proceed forward with my case. Thank you for the service you provided."
AE, defamation law, Worthing, Apr 15
"Thank you for the efficient service I received. I was contacted by your solicitor on the same day as my request. Your quick response to my situation made me feel secure."
AN, employment law, London, Apr 15
"Your service was excellent, very fast and informative. I never got the impression of being pressurised at all. The solicitor you recommended was also excellent – very knowledgeable and supportive."
JHD, Motoring law, Liverpool, Apr 15
Contact Law supports the endeavours of STAE and commends all the work they are undertaking to assist in the plight of the Asian Elephant


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